ALPS Mountaineering Velocity Air Bed - Queen, PVC-Free

Was super excited about this camping mattress for our recent cross-country road trip as it fits perfectly in the back of our small SUV and in our backpacking tent. The material is very sturdy and it felt comfortable to lie on when first inflated. Unfortunately the first night we actually slept on it, we woke up on the cold hard ground due to a slow leak which we could not locate. We thought maybe we just didn't screw the valve cap all the way closed, so we double checked everything and tried again the next night. Same thing.

When I contacted the returns department I clearly described the issue and requested they refund me the return shipping fee since the item was defective, and to credit my card directly instead of giving me instant online credit (after receiving 3 defective products in one order, I did not plan to shop here again). They said they would, yet weeks went by without receiving a refund, any notification that they received my return, or a credit for the return shipping.

Today when I reached out again, they confirmed that they did receive the item but that I have to use my online instant credit to shop with them again, or wait 60 days for it to refund my card. They also noted that they wouldn't refund the return shipping since the returns department did not find the item defective. It's nearly impossible for someone to find the item defective since the leak is so slow that it takes 6 hours with two people (120 and 160 lb respectively) sleeping on it to fully deflate. The customer service agent was rude and unhelpful, and only when I said I would not be shopping here again did she offer me a $6.95 "e-deals" card as compensation for the shipping. Fun fact - you can only use this e-deal with Sierra. It seems to me that Sierra profits by selling defective merchandise and then making returns or exchanges a total nightmare and/or forcing you to shop with them again. I don't care how good the deals are, I will not shop here again after this experience and I urge you not to either.

have been using inflatable mattresses for years for car camping. inevitably you end up on the ground as they usually leak. watched alps' video and researched quite a few air beds. when it arrived, i skeptically charged the charger and inflated the mattress, threw a memory foam topper on it and hit the hay. woke up and no noticeable air had escaped. slept on it all week and was shocked that it didn't seem to lose air. it's super light, has a great charger, stuff sack and is pvc free. at stp prices, it can't be beat. just ordered another one to turn the entire tent into a bounce house. great product!

can't believe how little this air bed weighs. It's so light.
It pumps up tight and holds the air all night. very happy with how it did on our 4 night camping trip recently. i've also used it at home for guests.

Very comfortable. Pump works great, a solid three fills before recharge.
Here is the down side: ZERO insulative value. Would recommend a fleece blanket underneath your bag/bags.
Otherwise, I dig it.

I only slept on this one night so far, but it was comfortable and held the air. The seam looks really durable. It is also light.